CERTIFIED SINCE 2010
INTERNATIONALLY RECOGNIZED
MAKE-UP PROVIDED BY MAC
ONLINE CLASSES
IN ENGLISH & SPANISH & GERMAN

Terms of service

General Terms and Conditions (GTC)
Pro Academy GmbH (as of 07/25) – Online Courses: www.proacademy-online.de

§1 Registration

Registration is completed by booking the desired online course via the webshop at www.proacademy-online.de or www.proacademy-online.com . By booking a course, a distance learning contract is concluded with Pro Academy GmbH in accordance with the German Distance Learning Act (FernUSG). The General Terms and Conditions as well as the contractual terms form part of this agreement.

The participant registers either personally or through their legal guardian and accepts the GTC as part of the contract.
The name of the participating user must be provided at the time of booking. A rebooking to another person is only possible after prior consultation with Pro Academy GmbH.

§2 Right of Withdrawal

The right of withdrawal is governed by the provisions of the attached withdrawal policy, including the model withdrawal form, which forms an integral part of the contract.

§3 Services of Pro Academy GmbH

Pro Academy GmbH undertakes to provide the online services described in the course plan, in particular:

  • Access to digital learning materials (video tutorials, PDF documents, checklists, etc.) via the course platform

  • Support from instructors via email, WhatsApp, chat, or video call

  • Personal feedback on submitted assignments

  • Final examination (theoretical and/or practical, depending on the course)

  • Issuance of a certificate upon successful completion of the course

Access to the course platform is granted immediately after booking and remains valid for the contractually agreed period.

Additional services such as a starter kit, professional brush set, or practice head are listed in the course description and are part of the contract if specified.

The course fee covers all contractually agreed content. No hidden costs apply.

Pro Academy GmbH reserves the right to update or improve course content or structure if required for educational reasons. This includes changes to the selection of digital media, the scope of assignments, or the design of the final examination.

§3a Liability / Damages

The participant is not entitled to compensation for temporary technical disruptions, planned maintenance work, or other limitations in access to the online learning platform if these are beyond the control of Pro Academy GmbH (e.g., server outages, internet failures, force majeure).

We assume unlimited liability for damages caused by us, our legal representatives, or agents in the following cases:

  • Injury to life, body, or health

  • Intentional or grossly negligent breach of duty

  • Guaranteed obligations, if agreed

  • Cases falling within the scope of the German Product Liability Act

In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations) — those obligations that are fundamental to the performance of the contract and on which the contractual partner regularly relies — liability is limited to foreseeable damages typical for the contract at the time of conclusion.

All other claims for damages are excluded.

No compensation shall be granted if the course content — even if delayed — is made available within the overall contractual period and access is restored within a reasonable time.

§4 Obligations of the Participant

The participant agrees to:

  • Use the provided materials for personal purposes only and not share them with third parties

  • Not reproduce or publicly share any content

  • Actively engage with the course content

  • Use the access to the course platform exclusively themselves

The training materials are the intellectual property of Pro Academy GmbH. Any violation will be subject to legal action.

A certificate of completion will only be issued upon full completion of the course and successful participation in the final examination.

There is no entitlement to (partial) reimbursement of the course fee due to temporary non-participation (e.g., vacation, illness, lack of motivation, etc.).

As the course is provided fully digitally and access is granted immediately after contract conclusion, and since its certified duration is less than three months, there is no ordinary right of termination under § 5 FernUSG if the service has been fully rendered.

The participant expressly agrees that the provider may begin fulfillment of the contract before the expiry of the statutory withdrawal period (§ 356 (5) BGB), and acknowledges that the right of withdrawal and cancellation is forfeited once access to the digital learning materials has been fully activated.

The right to extraordinary termination for good cause remains unaffected.

Once access has been activated, a refund is generally excluded unless a valid withdrawal has been declared within the withdrawal period.

§5 Data Protection

The processing of personal data is carried out in accordance with applicable data protection laws.

For the purpose of contract fulfillment and customer support, Pro Academy GmbH is entitled to store personal data and, if necessary, transmit it to service providers (e.g., email providers, payment processors, course platforms) for technical processing.

Unencrypted electronic communication (e.g., invoices or contractual documents) is permitted with the participant’s consent. The participant may object to the processing of their data at any time — excluding data required for contractual performance.

§6 Contract Amendments / Online Dispute Resolution

Any side agreements must be made in writing.

The EU Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr

Pro Academy GmbH is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

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